Refund policy
Returns & Happiness Guarantee
90-Day Return Window
We understand that sometimes things don't work out. That's why we offer a friendly 30-day return policy. If it's been more than 30 days since your purchase, we're really sorry, but we can't process a refund or exchange. If you're within the time frame, great! Just make sure your item is in the same sparkling condition as when you received it.
How to Return
Ready to send an item back? Here's how:
Pack it up securely. Mail it to us at:
Pure Drive Products
224 W Cummings Park
Woburn, MA 01801 United States
About Shipping Charges
We will refund your order + all shipping charges after we receive your product.
Refunds
Once we get your return and give it a quick check, we'll start processing your refund. It usually takes about 7 days from when we receive your item. Depending on your credit card company, it could take 1-2 billing cycles for the refund to show up. We'll drop you an email once everything’s sorted!
Got a defective or damaged item? Oh no! Please shoot us an email right away, and we'll help sort out a refund or exchange.
Questions? We're All Ears!
If there's anything you're unsure about, or if you just want to chat about our return policy, reach out to us at info@puredriveproducts.com. We're always here to help!
We're committed to making your experience with us as smooth and enjoyable as possible. Thanks for shopping with Pure Plane Pro!